The provision of quality healthcare requires a relationship of trust and confidentiality between all parties.  Consistent with our commitment to quality care, The Shrink Company has a policy to protect patient and client privacy.

Our Obligations

The Shrink Company is committed to safeguarding the privacy of patient information.  Our doctors, nurses and other staff are bound by law and by a strict code of conduct to maintain confidentiality of patient information.

This document provides details of what personal information we will hold about you as a patient, how you can access this information and the purposes for which your personal information is used and disclosed. Your personal information includes your personal details and personal health information relating to your treatment.

Information We Collect

We collect your personal details and medical history so we can provide you with treatment and advice. Test results and further information collected while you’re being treated as our patient and are kept with your medical record. We only collect information that is relevant and necessary for your treatment and to manage our service.  All of the information is stored on paper or electronically and is linked on an organisation basis.  We take all reasonable steps to ensure information we collect about you is accurate, complete and up-to-date.  Patients can request incorrect information be amended.  We take reasonable steps to ensure information we collect about you is stored securely. We are required by law to retain medical records for certain periods of time depending on the type of record and facility.

Information we collect may include:

  • Name
  • Date of birth
  • Address
  • Contact numbers
  • Financial details (e.g. health fund details, person responsible for the account)
  • Health history
  • Family history
  • Information that we consider necessary to assist our staff in your diagnosis and treatment
  • Photograph

Why this Information is Collected

If you are to receive or have received a service from any practitioner at The Shrink Company, we will collect and hold your personal information to:

  • Provide the required treatment, service and advice
  • Identify and ensure accuracy of patients and their corresponding medical record
  • Administer and manage those services, including charging, billing and debt collection
  • Contact you to provide advice or information relating to your treatment
  • Conduct appropriate health insurance eligibility checks
  • Improve the quality of our services through research and development
  • Conduct regular surveys to gain an understanding of individual needs
  • Maintain and develop business systems and infrastructure to improve the services we provide

How this Information is Collected

Staff will endeavour to collect your personal information directly from you.

This may take place when you complete new patient registration forms admission or administrative paperwork. It may also occur via the referral process, through the referrer or over the telephone.  In certain circumstances or in an emergency, we will collect personal information from third parties who can help us provide you with safe quality care.

Third parties may include:

  • Employer
  • Health service provider/professional
  • Family members, friends or carers
  • Power of Attorney

Consequences of Not Providing Personal Information

If you do not wish for us to collect certain information, you will need to tell us so we can discuss any consequences this may have for your healthcare.

Use and Disclosure of Personal Information

We will use and disclose your information for purposes directly related to your treatment and in ways you would reasonably expect for your ongoing care. This may include, but is not limited to the transfer of relevant information to your nominated GP to another treating health service or hospital, to a specialist for a referral, for pathology tests and xrays. The main purpose of collecting information about you is to provide ongoing medical treatment and advice.

We are required to disclose some information to State and Commonwealth Government agencies to comply with laws regarding the reporting of notifiable diseases and statistics. Your personal information may be required as evidence in court when subpoenaed.  We are permitted to use patient information fori ndirect purposes to operate our facility. For example, we may disclose patient information to a debt collector or credit checking agency, to your health insurance fund, to the Department of Veterans’ Affairs, to our insurers, to an external company subcontracted to evaluate patient satisfaction, or for clinical audit and quality assurance activities.  If there has been a break in the continuity of patient care, we might need to seek your consent before releasing information to a new doctor or health professional. If the situation is an emergency, consent isn’t required.

We cannot use your information for direct marketing purposes unless you provide authorisation.  Our staff may convey to your next of kin or a close family member, general information about your condition while you are having ongoing treatment with us, in accordance with the accepted customs of medical practice, unless you request otherwise.  Our policies and procedures ensure our staff treat  your information confidentially and discreetly. 

Storing Personal Information

We store personal information in a variety of ways, including paper and electronic formats.  Our staff are responsible for maintaining the security of patient information from unauthorized access, to misuse, loss and damage.

Access to Your Information

You are entitled to request access to all personal information including your medical record held by the service.  Normally you will be asked to apply for access in writing and provide identification. You may be charged a fee for copies of your personal information or medical records.  Access to personal information may be declined in special circumstances, such as where giving access would put you or another person at risk of harm, or if it would unreasonably impact on someone else’s privacy.  If you believe the information we hold about you is incorrect and an error has been made, please let us know and we will correct the information.  If we believe the information is correct, you may request that your view be noted on the record.  Requests for access to or correction of your medical record should be addressed to the Practice Manager.

Information from Third Party Sources

In instances where a family member, friend or someone you know provides information relating to your health to us in a covert manner (that is, without your knowledge) in expectation for us to act on it, and requests that the source of information be kept secret, we will be unable to comply with such a request.  Where this information presents as a risk to anyone, we will have the duty to of care disclose (a) that we have been given this information and (b) where this source of information has come from. In such circumstance we may be obliged to refer the patient and/or the incident to the local mental health service, emergency services, or relevant government agencies (e.g. Department of Child Safety).

Contacting Us

If you have questions about the privacy of your information or if you have a complaint, contact the Practice Manager.